Business Lines

Business Lines

Segments

Developing a Mentor Program

  •   Webinar
  •   6/26/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

Clinician Retention is still one of the most significant issues with which Healthcare organizations are facing.  One reason for this is that most organizations do NOT have a formal Mentoring Program in place to ensure the happiness and tenure of their staff.  This educational webinar will teach you how to build and implement a Mentor Program in your organization.

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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What is a Security Risk Assessment and Why Do You Need One?

  •   Webinar
  •   11/8/2017
  •   John McDuffie

 

Do you have a HIPAA compliant Risk Assessment? Are you doing enough to protect PHI and ePHI? Completing a checklist or performing the minimum number of steps to render a Risk Assessment does not guarantee your Risk Assessment is HIPAA compliant.

Are you aware a Security Risk Assessment is one of the four mandatory ACI transition measures and it plays a role in all 4 mandatory measures and the 7 optional measures?  This webinar demonstrates how Data Security is NOT just an issue for your software system or IT department.

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What Is a Security Risk Assessment?

  •   Article
  •   10/31/2017
  •   John McDuffie

In the healthcare realm, protecting your network and data is the law. Protecting PHI and ePHI requires many safeguards including strong password protection and strict adherence to policies governing the handling of PHI and ePHI to mention a few. Every possible step must be taken to ensure a patient’s information is not compromised.  This article provides excellent insight into how you can protect your data and protect your practice!

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Security & Data Loss Prevention

  •   Webinar
  •   8/30/2017
  •   Ricky Smith

Cybercrime is one of the top economic crimes in the world, with cost estimates soon to reach into the trillions. Not only have victim demographics expanded from the large well-known organizations to the small and mid-sized, healthcare providers are now a consistent target. The recent ransomware attacks, and threats of more to come, have raised questions regarding security and available protection mechanisms.

This webinar reviews the critical areas of concern within your environment, provides insight, and offesr tools to defend against these attacks. It also focuses on recovery and the importance of preparing for data loss.

 

 

 

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All Hands On Deck: How to create a Customer-Centric Culture

  •   Webinar
  •   11/3/2016
  •   Steve Yeatts

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

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