Content by Business Lines and Segments
Leadership: Change Management
- Webinar
- 5/30/2019
- Diane Link, RN, MHA
Healthcare leaders have faced new regulations, new payment models and more challenges in patient care at an insanely fast rate. Leaders need to be comfortable with change and have the skills to lead a team in change. In this webinar we will look at leadership skills that will support change and provide insight into change management models that can be used within an organization.
Cultural Diversity: Understanding Your Patient’s Unique
- Webinar
- 5/22/2019
- Diane Link, RN, MHA
Home Health caregivers interact with individuals who cultures may be different from our own. In this webinar we will identify the demographic make up of clients, identify ways to respond to difference and learn ways to best interact within a diverse community
Leadership- Engagement and Team Building
- Webinar
- 4/25/2019
- Penny Lovitt
Leaders can’t do it on their own. You need your team engaged and able to work together to reach improved patient and operational outcomes. Sounds easy right? In this webinar we will identify leadership skills that promote engagement, ways to improve staff engagement and identify team building activities that address weaknesses in your team.
Leadership: Accountability- How to Stop Putting Out Fires
- Webinar
- 2/28/2019
- Diane Link, RN, MHA
Today’s leaders face changing regulations, changing pay models while also managing staff that have different work expectations. In this webinar we will look at different methods of holding staff and leaders accountable to perform at their highest level with the least amount of oversight.
Home Health Aides Impact on Outcome Improvements
- Webinar
- 2/14/2019
- Diane Link, RN, MHA
Patients and Payer sources are using the CMS Five Star Ratings and Home Health/Hospice Patient Satisfaction Scores to provide a glimpse into the agency’s quality of patient care. In this presentation we will look at the role of the Home Health Aide in Outcome Improvement and Patient Satisfaction including tips for the home health/hospice aides on how to implement changes in their care practices to help move outcome scores.
Leadership: Communication Strategies Across The Organization
- Webinar
- 1/25/2019
- Diane Link, RN, MHA
Communication issues are the most cited reason by agency leaders and staff for poor outcomes, job dissatisfaction and job turnover. Today’s leaders have multiple choices when it comes to communication from email, text messaging, traditional phone calls or even face to face meetings. But if you can’t get the word out, how is an organization supposed to move forward? In this webinar we will look at communication gaps within agencies, strategies for using communication tools effectively and techniques to communicate critical items to your direct reports.