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Chronic Disease Education - A Case Study

  •   Article
  •   7/27/2018
  •   Ginny Kenyon, RN, MN

Providing quality and regular Chronic Disease Education to your clinicians can feel like something that you have to do, rather than an initiative for Healthcare providers to improve Outcomes and increase reimbursement.  However, this Case Study demonstrates just the opposite! 

Education is key to assuring quality care for patients. The better educated the staff, the lower the costs for the entire health care system.

 

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Social Determinants: The Impact on Patient Care

  •   Webinar
  •   7/13/2018
  •   Christina Nuqui, MSW

Addressing the Social Determinants of health will be the most important factor of health care reform. This webinar will discuss what Social Determinants are, and how they can help you better understand your patient. In addition, we will discuss how Social Determinants affect access to health services, Re-Hospitalizations, & Individual Behaviors.  An excellent and timely learning experience!

 

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Managing Change and Maintaining Your Competitive Advantage

  •   Article
  •   6/28/2018
  •   Darcey Trescone

Solid internal change management processes are critical in maintaining your Competitive Advantage in the market. After all, it is your internal employees that deliver your services and have face time with your referral sources and patients. Employee dissatisfaction due to a poorly executed EMR implementation can have a direct impact on your competitive advantage due to staff turn-over and resulting service failures.

This 3rd article in this series from Darcey Trescone will enable your agency to manage change and maintain your competitive advantage.

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Developing a Mentor Program

  •   Webinar
  •   6/26/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

Clinician Retention is still one of the most significant issues with which Healthcare organizations are facing.  One reason for this is that most organizations do NOT have a formal Mentoring Program in place to ensure the happiness and tenure of their staff.  This educational webinar will teach you how to build and implement a Mentor Program in your organization.

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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Get the most out of your Technology Investment

  •   Article
  •   5/31/2018
  •   Darcey Trescone, RN

Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.

 

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