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Enabling Clinician Compliance through Behavioral Change

  •   Webinar
  •   10/25/2018
  •   Jennifer Maxwell

While many healthcare providers have established processes for rolling out changes and training team members accordingly, often times the process falls short. It’s often because team members’ behaviors were only superficially adjusted. Organizations will only realize lasting and positive change when they learn the secrets to transforming human behavior at its core.  This webinar teaches how to manage and affect this change and ensure your clinicians are compliant.

Jennifer Maxwell, co-founder and president of Maxwell Healthcare Associates, works with the nation’s top home health and hospice providers through technology implementations, regulatory compliance initiatives, clinical efficiency evaluations and more. Ensuring success through these undertakings requires a formula to positively affect change.

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Optimize Your WOTC Certification and Claims

  •   Webinar
  •   8/23/2018
  •   Zach Collett

This is a FREE webinar sponsored by TC Services USA.

Employers and HR managers have repeatedly expressed their dismay about missing out because their Work Opportunity Tax Credit applications weren’t handled professionally.

Home Health Care agencies are all looking for ways to increase their revenues.  The Work Opportunity Tax Credit (WOTC) is the most overlooked mechanism for an improved bottom line in the industry.  The Work Opportunity Tax Credit is a federal credit that allows companies to claim $2,400 to $9,600 for each eligible new hire. Completing a simple form for each new hire could earn your company hundreds-thousands of dollars in federal tax credits.

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Developing a Mentor Program

  •   Webinar
  •   6/26/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

Clinician Retention is still one of the most significant issues with which Healthcare organizations are facing.  One reason for this is that most organizations do NOT have a formal Mentoring Program in place to ensure the happiness and tenure of their staff.  This educational webinar will teach you how to build and implement a Mentor Program in your organization.

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Cultural Diversity: Being Sensitive to Those We Serve

  •   Webinar
  •   6/15/2018
  •   Gilbert Marez, D.Min.

Healing is not simply treating a clinical problem of a patient. It is truly reaching the hearts and minds of human beings. If you don’t know how your patients are going to receive the clinical, mental and spiritual care that is being delivered – how can you truly impact their lives?  In this webinar, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds. Come learn how to provide true care in a manner that can be appreciated by all people!

 

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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What About Staff Burnout?

  •   Article
  •   12/21/2017
  •   Stephanie Koehn

There has been significant buzz around the topic of Physician burn-out due to the increased burden of administrative tasks. While I do not disagree with this issue, I must ask the question: How about the burn out of the provider’s office staff?

Read more on this!

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