Business Lines

Business Lines

Segments

Developing a Mentor Program

  •   Webinar
  •   6/26/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

Clinician Retention is still one of the most significant issues with which Healthcare organizations are facing.  One reason for this is that most organizations do NOT have a formal Mentoring Program in place to ensure the happiness and tenure of their staff.  This educational webinar will teach you how to build and implement a Mentor Program in your organization.

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Cultural Diversity: Being Sensitive to Those We Serve

  •   Webinar
  •   6/15/2018
  •   Gilbert Marez, D.Min.

Healing is not simply treating a clinical problem of a patient. It is truly reaching the hearts and minds of human beings. If you don’t know how your patients are going to receive the clinical, mental and spiritual care that is being delivered – how can you truly impact their lives?  In this webinar, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds. Come learn how to provide true care in a manner that can be appreciated by all people!

 

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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What About Staff Burnout?

  •   Article
  •   12/21/2017
  •   Stephanie Koehn

There has been significant buzz around the topic of Physician burn-out due to the increased burden of administrative tasks. While I do not disagree with this issue, I must ask the question: How about the burn out of the provider’s office staff?

Read more on this!

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What is a Security Risk Assessment and Why Do You Need One?

  •   Webinar
  •   11/8/2017
  •   John McDuffie

 

Do you have a HIPAA compliant Risk Assessment? Are you doing enough to protect PHI and ePHI? Completing a checklist or performing the minimum number of steps to render a Risk Assessment does not guarantee your Risk Assessment is HIPAA compliant.

Are you aware a Security Risk Assessment is one of the four mandatory ACI transition measures and it plays a role in all 4 mandatory measures and the 7 optional measures?  This webinar demonstrates how Data Security is NOT just an issue for your software system or IT department.

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Cultural Diversity: Being Sensitive to the Ones We Serve

  •   Webinar
  •   9/18/2017
  •   Gilbert Marez, D.Min.

Our world is becoming increasingly culturally diverse.  This is not a political statement, but rather a reality that indeed impacts how care is delivered to patients.  In this webinar, presented by the dynamic Dr. Gilbert Marez, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds.  Come learn how to provide true care in a manner that can be appreciated by all people!

 

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