Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.
A debate has been brewing over the past few years surrounding the Center for Medicare and Medicaid Services (CMS) mandatory and voluntary bundled payment programs. The eventual goal is to shift healthcare providers from fee-for-service payment models to those that are value-based, the most popular being mandatory and voluntary bundled payments. Click to read it all!
Transitional Care Management (TCM) programs provide high quality care, when your patients need it most. Do you understand your role in ensuring that patients do not fall through the cracks during a transition of their care? Does your practice miss key components to ensure the success of a TCM program in your office? This education session provides a great overview of the TCM requirements and how to avoid unnecessary pitfalls.
Physicians and other healthcare providers are increasingly focused on Patient Engagement and Education. What effect does your patients' knowledge and participation in their own care have on provider quality reporting? Are you taking the time to educate your patients on the importance of being engaged in their care? This education session will enhance your efforts in improving your patients’ consumption of your care.
Stephanie Koehn of Successful Health & Wellness Solutions presents this education focusing on defining Health Literacy, how low health literacy effects your quality reporting, and what you can do engage your patients in their care.
Do you have a HIPAA compliant Risk Assessment? Are you doing enough to protect PHI and ePHI? Completing a checklist or performing the minimum number of steps to render a Risk Assessment does not guarantee your Risk Assessment is HIPAA compliant.
Are you aware a Security Risk Assessment is one of the four mandatory ACI transition measures and it plays a role in all 4 mandatory measures and the 7 optional measures? This webinar demonstrates how Data Security is NOT just an issue for your software system or IT department.