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Care Coordination: Caring for a Patient with an Interdisciplinary Approach

  •   Webinar
  •   7/24/2018
  •   Melissa Abbott, RN, MSN, MHA

 

Effective care coordination and case management are dependent upon the interdisciplinary team working together towards collaborative goals and coordinating patient care in a proactive manner. Effective case management can enhance patient outcomes by planning a course of interventions and developing a plan to achieve the goal. This webinar will provide an understanding of what an effective case management model looks like and how you can ensure its success within your agency to ensure compliance with the CoP’s.

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Chronic Disease Education: Becoming the Partner of Choice

  •   Webinar
  •   7/17/2018
  •   Ginny Kenyon, RN, MN

Post-Acute Care providers, especially Homecare, Hospice, and Long-Term Care, are scrambling to form meaningful and beneficial partnerships with physicians, health systems, and ACO & Payer networks.  One way to ensure that your organization is considered in this process, is to focus on advanced education for their caregivers, including health care aides.

Very few healthcare providers, especially in Homecare and LTC, provide adequate chronic disease education.  If your clinicians do not master the basics, how can your agency possibly drive positive outcomes and be seen as a viable partner in this changing landscape? 


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Developing a Mentor Program

  •   Webinar
  •   6/26/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

Clinician Retention is still one of the most significant issues with which Healthcare organizations are facing.  One reason for this is that most organizations do NOT have a formal Mentoring Program in place to ensure the happiness and tenure of their staff.  This educational webinar will teach you how to build and implement a Mentor Program in your organization.

 

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Personal and Environmental Safety Education

  •   Webinar
  •   6/19/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

At the heart of most individuals that provide care for a patient in their home is the well being and improved condition of the patient.  However, the safety of those persons is just as important and critical.  These clinicians and caregivers face an array of safety risks - overexertion, falls, car accidents, and hostile pets to name a few - that make their jobs more treacherous than those of their hospital counterparts.  This webinar educates organizations how to ensure the safety of their clinicians and patients.

 

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Developing an Orientation Program

  •   Webinar
  •   6/12/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

You did the work and research to find the right employee and hired them successfully.  Great!  But if that is where your organization stops, then it can be all for naught without a strong Orientation Program.  A good Orientation Program is essential to prevent a new hire with unmet needs, unanswered questions, unfulfilled expectations, and possibly an abbreviated tenure.  This education session will teach you how to structure the right Orientation Program for your agency.

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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