This final episode of 2016 is a look back on the previous year. Nick Seabrook, Brad Evanovich, and Eric Scharber - very much part of the A-team - are back and waxing philosophic about the past year and the lessons learned.
We also take a look ahead to 2017 and make some predictions about what is to come.
In today's healthcare industry, leaders are constantly seeking to understand how to best withstand the constant change and maelstrom of the healthcare arena. Ginny Kenyon provides an excellent and well-written piece on how Education is the key to successful organizations and providers moving forward.
Josh Pickus, CEO of Optima Healthcare Solutions is the guest for this episode. Josh and Tripp discuss the state of the healthcare industry, particularly the post-acute care space in which Optima Healthcare Solutions is operating. Josh talks about Optima and their cloud-based technology solutions, as well as why they recently launched their Homecare-specific functionality to accompany their Rehabilitation and other post-acute care solutions.
We always ask our guests: So What, Who Cares? when it comes to their company or solution, and Josh's answer is pretty powerful.
In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience. How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line! Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place.
In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.
This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.
Roger McManus and Tim Rowan have over 60 years of combined experience in the Home Care and Marketing world. In this actionable education session, they show you how to increase your online presence and market share. The proliferation of the digital age in Healthcare is here, but are you and your agency using the tools right in front of your face to drive referrals? If you are not, this session will give you some simple, actionable, and very affordable steps to change that.
As part of the purchase of this session, you will also receive Tim & Roger's "Website Physical" for FREE! This deep dive into the analytics behind your company's website will astonish you with its output and suggestions to maximize the online awareness of your organization. Come see the value of this education and get the tools and information you need to take the next step into the 21st century of Home Care Marketing!