Business Lines

Business Lines

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Episode 22: Angelo Spinola - Healthcare Legal Expert

  •   Podcast
  •   2/2/2017
  •   Tripp Matthews, Angelo Spinola

In the first podcast of 2017, Tripp is joined by healthcare legal expert Angelo Spinola of Littler Mendelson, P.C.  Angelo really gets to the heart of some of the recent legal and legislative happenings in the Home Care space – specifically the Overtime Exemption and FLSA regulations.  Very interesting insight into this relatively unknown and often misunderstood law.

The conversation turns more “macro” with an in depth discussion into the new world order of healthcare laws and regulations with a new Presidential administration.  What does he think will be most impacted by Trump’s repeal and replace mantra? 

This podcast will help explain why Spinola is an expert in such high demand – and we are very pleased to partner with him to deliver more education on these and other topics in the near future.

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How to have End of Life Conversations with your Patients

  •   Webinar
  •   1/12/2017
  •   Carleen Rogers, RN, BS, CHPN

This webinar focuses on the importance of appropriate end-of-life conversations for patients, families and our healthcare system. Carleen Rogers, a veteran hospice clinician and executive will discuss the Why, When, and How regarding these important yet difficult converasations with your patients.

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Episode 21: Homecare - a year in review

  •   Podcast
  •   12/20/2016
  •   Tripp Matthews, Brad Evanovich, Eric Scharber, Nick Seabrook

This final episode of 2016 is a look back on the previous year.  Nick Seabrook, Brad Evanovich, and Eric Scharber - very much part of the A-team - are back and waxing philosophic about the past year and the lessons learned. 

We also take a look ahead to 2017 and make some predictions about what is to come. 

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Education: The Key to Health Care Organizational Success

  •   Article
  •   12/15/2016
  •   Ginny Kenyon, RN, MN, Founder & CEO of Kenyon HomeCare Consulting

In today's healthcare industry, leaders are constantly seeking to understand how to best withstand the constant change and maelstrom of the healthcare arena.  Ginny Kenyon provides an excellent and well-written piece on how Education is the key to successful organizations and providers moving forward. 

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Episode 19: Josh Pickus of Optima Healthcare Solutions

  •   Podcast
  •   11/17/2016
  •   Tripp Matthews, Josh Pickus

Josh Pickus, CEO of Optima Healthcare Solutions is the guest for this episode.  Josh and Tripp discuss the state of the healthcare industry, particularly the post-acute care space in which Optima Healthcare Solutions is operating.  Josh talks about Optima and their cloud-based technology solutions, as well as why they recently launched their Homecare-specific functionality to accompany their Rehabilitation and other post-acute care solutions.

We always ask our guests:  So What, Who Cares? when it comes to their company or solution, and Josh's answer is pretty powerful. 

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All Hands On Deck: How to create a Customer-Centric Culture

  •   Webinar
  •   11/3/2016
  •   Steve Yeatts

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

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