Today’s leaders face changing regulations, changing pay models while also managing staff that have different work expectations. In this webinar we will look at different methods of holding staff and leaders accountable to perform at their highest level with the least amount of oversight.
Patients and Payer sources are using the CMS Five Star Ratings and Home Health/Hospice Patient Satisfaction Scores to provide a glimpse into the agency’s quality of patient care. In this presentation we will look at the role of the Home Health Aide in Outcome Improvement and Patient Satisfaction including tips for the home health/hospice aides on how to implement changes in their care practices to help move outcome scores.
CMS Targeted Probe and Educate was implemented in October 2017. The Medicare Administrator Contractors (MACS) have released their initial findings from the first round of TPE with some familiar themes. Agencies can use this information to prepare for future ADRs.
Communication issues are the most cited reason by agency leaders and staff for poor outcomes, job dissatisfaction and job turnover. Today’s leaders have multiple choices when it comes to communication from email, text messaging, traditional phone calls or even face to face meetings. But if you can’t get the word out, how is an organization supposed to move forward? In this webinar we will look at communication gaps within agencies, strategies for using communication tools effectively and techniques to communicate critical items to your direct reports.
Home health and hospice providers take care of the most vulnerable residents in our community. We need to be prepared and prepare out patients on how to respond during all types of emergencies. In this webinar we will review the CMS Emergency Preparedness Requirements with a focus on how to respond to the most common emergencies including weather emergencies, biological emergencies and man-made emergencies.