Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.
Competitive advantage is what any organization in any industry strives for. There are numerous articles and hundreds of books written about “How to gain a competitive advantage”. In the homecare and hospice industry we continue to ignore that a solid Electronic Health Record implementation becomes irrelevant once the initial purchase is made.
With margins shrinking and competition growing, it’s critical to utilize industry-wide and agency specific data, not generalized assumptions to identify agency strengths & weaknesses as well as areas for growth & improvement in both sales activity and financial outcomes. Using current and historical trended data agencies can develop a plan to decrease operating costs, identify key areas of margin improvement and focus on specific tasks to impact change.
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Clinicians are taught clinical pathways. They have protocols for visits and treatments. This structure helps ensure a standard of care and creates repeatable outcome. Protocols reduce care variation and performance variation resulting in significant improvement in outcomes. The overall purpose is to improve outcomes by providing a mechanism to coordinate care and reduce fragmentation and ultimately cost.
What about how we approach our referral cycle? The best way to help support our sales & marketing representatives is to give them the skills they need to follow a referral generating system to a profit pathway. This webinar by Melanie Stover will help you improve these skills.
An up & coming player in the Post-Acute software market just made another big splash. Optima Healthcare Solutions has acquired HospiceSoft, and now will be able to reach all corners of the Post-Acute Care industry - adding to their foothold in the Rehab space as well as their Home Health solution launched this past fall. Keep your eye on this group!
This article is the full Press Release.
Over the last 30 years CMS [Center for Medicaid Medicare] has warned the health care community that Medicare as it was constructed could not survive. Because of this, there has been increased focus on service delivery options and an increasing emphasis on quality care of the chronic diseases that account for 80% of the expenses for health care insurers.
One missing link seems to be adequate aide education or lack thereof. To address this issue, Ginny Kenyon of Kenyon HomeCare Consulting presented this webinar on WHY healthcare organizations need to have Chronic Disease education at the heart of their strategic initiatives, and how they can access and implement this education to their staff and clinicians.