Patients and Payer sources are using the CMS Five Star Ratings and Home Health/Hospice Patient Satisfaction Scores to provide a glimpse into the agency’s quality of patient care. In this presentation we will look at the role of the Home Health Aide in Outcome Improvement and Patient Satisfaction including tips for the home health/hospice aides on how to implement changes in their care practices to help move outcome scores.
Communication issues are the most cited reason by agency leaders and staff for poor outcomes, job dissatisfaction and job turnover. Today’s leaders have multiple choices when it comes to communication from email, text messaging, traditional phone calls or even face to face meetings. But if you can’t get the word out, how is an organization supposed to move forward? In this webinar we will look at communication gaps within agencies, strategies for using communication tools effectively and techniques to communicate critical items to your direct reports.
Home health and hospice providers take care of the most vulnerable residents in our community. We need to be prepared and prepare out patients on how to respond during all types of emergencies. In this webinar we will review the CMS Emergency Preparedness Requirements with a focus on how to respond to the most common emergencies including weather emergencies, biological emergencies and man-made emergencies.
Providing the best level of Wound Care for your patients is an expensive and daunting task. Or is it? To be an expert at Wound Care, you first must master the basics. Pressure injuries can be a painful and debilitating experience for patients, for sure. But this education session provides foundational information for establishing an effective pressure ulcer (injury) prevention program in the home health and hospice setting. Part 3 of a 4-part Series. One hour of Certified Education Credit is offered for nurses.
Providing the best level of Wound Care for your patients is an expensive and daunting task. Or is it? To be an expert at Wound Care, you first must master the basics. This education session is focused on enabling your clinicians to select the right dressing for a wound, and also ensuring that they document all aspects of the wound care correctly. Part 2 of a 4-part Series.
While many healthcare providers have established processes for rolling out changes and training team members accordingly, often times the process falls short. It’s often because team members’ behaviors were only superficially adjusted. Organizations will only realize lasting and positive change when they learn the secrets to transforming human behavior at its core. This webinar teaches how to manage and affect this change and ensure your clinicians are compliant.
Jennifer Maxwell, co-founder and president of Maxwell Healthcare Associates, works with the nation’s top home health and hospice providers through technology implementations, regulatory compliance initiatives, clinical efficiency evaluations and more. Ensuring success through these undertakings requires a formula to positively affect change.