In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience. How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line! Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place.
In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.
This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.
From the HCAF Conference, Eileen Freitag of Fazzi provides a dynamic presentation with clear insights and strategies for developing a total customer service program. Learn the how a "real" customer service can increase patient satisfaction and loyalty, generate more referrals and new sources of referrals, and increasing staff satisfaction and morale.
From the HCAF Conference, this session is about how HHAs can survive the tide of VBP without getting knocked down into the sand. Led by Bonnie Staas, learn how to bait, cast, and reel in the best employees, and learn how to train previously mismanaged and misinformed field staff. Hone the skills of your office staff to produce pearls and learn proven strategies of successful orientation and training programs!
In this enjoyable episode, Steve Yeatts joins Tripp to chat about Sales, Marketing and Leadership. We first get to know the man behind the mic: How Steve Yeatts came to be the motivational force he is today, and then discuss the necessity of "Connectors" in Sales & Marketing, Altruism vs. Capitalism in Sales, and a snippet of what to expect from his webinar coming up on Curaport on May 19th, 2016.
You can learn more about Steve and his business at www.steveyeatts.com.
Steve is also featured on Curaport in a recent article (http://www.curaport.com/articles), as well as his first of three web sessions he will be presenting on the Curaport platform (http://www.curaport.com/webinars).
As always, please subscribe to this podcast and leave a review on iTunes! For past episodes, come to www.curaport.com/podcasts.