Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
Tracey Moorhead, President & CEO of Elevating Home, joined me for a conversation about Elevating Home, the new national advocacy organization for Home & Community Based Services. This is a very informative discussion about how Elevating Home was formed, WHY it was formed, and what they are going to do in order achieve their mission of making Patient-Centered Care in the Home a fundamental pillar of our national healthcare structure.
We do learn more about Tracey, and how she got to where she is today, and what the plans are for this group now and in the future.
It is an ambitious and great thing Tracey and her group aim to do.
Elevating Home - http://www.elevatinghome.org
Curaport – http://www.curaport.com
VNAA – www.vnaa.org
In April of this year, a two-year project came to fruition with the formation of a new National advocacy organization for the Home Health Care arena: Elevating Home. This article is an editorial perspective on this group, as well as an interview with the President & CEO of Elevating Home, Tracey Moorhead.
In this FREE webinar, sponsored by HEALTHCAREfirst, Eric Scharber demonstrates how healthcare organizations can reduce staff turnover and ensure a continuity of care delivery by keeping your best clinicians and employees happy and fulfilled. This session focuses on:
It is expensive to recruit and hire caregivers. Losing quality employees and clinicians affects not only your bottom line, but also the continuity of care and satisfaction of your patients and their families.
So, what are the secrets to hiring and retaining the best of the best? And how do you use that process to increase sales? Ginny Kenyon, of Kenyon Homecare Consulting, has the answers and is leading this educational webinar to teach you just that.
This webinar discusses:
How to hire the very best caregivers
How to retain the caregivers
How to use the hiring process to boost sales and your reputation
In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience. How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line! Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place.