Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
There has been significant buzz around the topic of Physician burn-out due to the increased burden of administrative tasks. While I do not disagree with this issue, I must ask the question: How about the burn out of the provider’s office staff?
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Do you have a HIPAA compliant Risk Assessment? Are you doing enough to protect PHI and ePHI? Completing a checklist or performing the minimum number of steps to render a Risk Assessment does not guarantee your Risk Assessment is HIPAA compliant.
Are you aware a Security Risk Assessment is one of the four mandatory ACI transition measures and it plays a role in all 4 mandatory measures and the 7 optional measures? This webinar demonstrates how Data Security is NOT just an issue for your software system or IT department.
Our world is becoming increasingly culturally diverse. This is not a political statement, but rather a reality that indeed impacts how care is delivered to patients. In this webinar, presented by the dynamic Dr. Gilbert Marez, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds. Come learn how to provide true care in a manner that can be appreciated by all people!
When you want to kick your recruitment efforts up a notch, it's time to implement text messaging. When you add mass SMS as a form of communication, you will reach a wide audience of potential recruits. The younger crowd prefers text messaging over emails and phone calls. If you aren't using a text messaging platform, you are missing out on a big demographic of job candidates. As you continue to excel as a recruiter, it's time to find a text messaging software platform to reach your recruits faster.
Maggie Keen of myCNAjobs presented this education on Caregiver Recruitment and Retention.
No matter which healthcare provider you talk to – finding the right caregivers is a serious issue for them. This webinar will cover some of the latest trends in caregiver recruitment along with actionable strategies and takeaways you can use immediately to optimize recruiting efforts and tackle your 2017 Recruiting Strategy. Below you will find webinar content along with a link to register for the webinar.