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Personal and Environmental Safety Education

  •   Webinar
  •   6/19/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

At the heart of most individuals that provide care for a patient in their home is the well being and improved condition of the patient.  However, the safety of those persons is just as important and critical.  These clinicians and caregivers face an array of safety risks - overexertion, falls, car accidents, and hostile pets to name a few - that make their jobs more treacherous than those of their hospital counterparts.  This webinar educates organizations how to ensure the safety of their clinicians and patients.

 

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Cultural Diversity: Being Sensitive to Those We Serve

  •   Webinar
  •   6/15/2018
  •   Gilbert Marez, D.Min.

Healing is not simply treating a clinical problem of a patient. It is truly reaching the hearts and minds of human beings. If you don’t know how your patients are going to receive the clinical, mental and spiritual care that is being delivered – how can you truly impact their lives?  In this webinar, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds. Come learn how to provide true care in a manner that can be appreciated by all people!

 

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Do Your Homework: Get Extra Credit!

  •   Article
  •   6/15/2018
  •   Tripp Matthews

Winning at Sales & Marketing starts with preparation and "doing your homework."  In a recent article, the Top Three basic elements of preparation were discussed.  In this follow up piece, there are three additional, and often overlooked, areas of preparation that are critical to establishing credibility with your target market and referral sources.  Don't just do your homework - but get the Extra Credit and watch your numbers go up!

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Developing an Orientation Program

  •   Webinar
  •   6/12/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

You did the work and research to find the right employee and hired them successfully.  Great!  But if that is where your organization stops, then it can be all for naught without a strong Orientation Program.  A good Orientation Program is essential to prevent a new hire with unmet needs, unanswered questions, unfulfilled expectations, and possibly an abbreviated tenure.  This education session will teach you how to structure the right Orientation Program for your agency.

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Do Your Homework

  •   Article
  •   6/6/2018
  •   Tripp Matthews

Sales & Marketing professionals are under increased pressure to grow volume and close business.  Not only are healthcare providers tasked with doing more with less - so too are the grinders and hustlers of the Sales profession.  This increased pressure and scrutiny causes many salespeople to cut corners. 

This article highlights the importance of staying true to the basics - especially that of Preparation.  Not everyone loves Doing Their Homework, but you will have a hard time making the grade without it.

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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