Business Lines

Business Lines

Segments

Cultural Diversity: Being Sensitive to Those We Serve

  •   Webinar
  •   6/15/2018
  •   Gilbert Marez, D.Min.

Healing is not simply treating a clinical problem of a patient. It is truly reaching the hearts and minds of human beings. If you don’t know how your patients are going to receive the clinical, mental and spiritual care that is being delivered – how can you truly impact their lives?  In this webinar, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds. Come learn how to provide true care in a manner that can be appreciated by all people!

 

Details  

Developing an Orientation Program

  •   Webinar
  •   6/12/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

You did the work and research to find the right employee and hired them successfully.  Great!  But if that is where your organization stops, then it can be all for naught without a strong Orientation Program.  A good Orientation Program is essential to prevent a new hire with unmet needs, unanswered questions, unfulfilled expectations, and possibly an abbreviated tenure.  This education session will teach you how to structure the right Orientation Program for your agency.

Details  

Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

Details  

Appreciation and Recognition: Why Caregivers Stay

  •   Webinar
  •   4/3/2018
  •   Christina Nuqui, MSW

The ability to recruit, hire and retain Caregivers is one of the most pressing issues facing Homecare agencies today.  An agency's bottom line is dependent on keeping strong Caregivers in place - both to provide continuity in care and due to the cost of replacing these individuals.  This education session will shed light on some key factors in finding the right person and keeping the right person providing care at your agency.

Details  

What About Staff Burnout?

  •   Article
  •   12/21/2017
  •   Stephanie Koehn

There has been significant buzz around the topic of Physician burn-out due to the increased burden of administrative tasks. While I do not disagree with this issue, I must ask the question: How about the burn out of the provider’s office staff?

Read more on this!

Details  

What is a Security Risk Assessment and Why Do You Need One?

  •   Webinar
  •   11/8/2017
  •   John McDuffie

 

Do you have a HIPAA compliant Risk Assessment? Are you doing enough to protect PHI and ePHI? Completing a checklist or performing the minimum number of steps to render a Risk Assessment does not guarantee your Risk Assessment is HIPAA compliant.

Are you aware a Security Risk Assessment is one of the four mandatory ACI transition measures and it plays a role in all 4 mandatory measures and the 7 optional measures?  This webinar demonstrates how Data Security is NOT just an issue for your software system or IT department.

Details