Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.
The IMPACT Act is directly affecting Home Health Care in America. Get the details on this post-acute care act and how it is affecting the home health industry. From payment models to measures for success, this presentation will help your agency understand how the industry is changing. We will look at past success metrics and what is needed for continued success in the future.
Competitive advantage is what any organization in any industry strives for. There are numerous articles and hundreds of books written about “How to gain a competitive advantage”. In the homecare and hospice industry we continue to ignore that a solid Electronic Health Record implementation becomes irrelevant once the initial purchase is made.
Additional Documentation Requests. They just won’t go away! Homecare and Hospice are under more scrutiny by CMS and other payers than any other time in our industry’s history.
Understanding the ADR timeliness, review and response process will enable your agency to respond quickly and efficiently to the requests. In this presentation you will not only learn WHAT to do when you receive an ADR, but HOW to prevent them in the first place!
This webinar continues our series on Disease Recognition for Aides. Whether for just Aides, or simply to be consumed as refreshing the basics of this disease, this comprehensive education on Dementia, Alzheimer’s and Mental Health is worth your time. Persons with Alzheimer’s disease and other dementias have different needs, with these needs changing and evolving as one progresses through the stages of the disease. Aides need training and experience in caring for someone with Alzheimer’s, Dementia, and other Mental Health issues - and this session provides that education!