Solid internal change management processes are critical in maintaining your Competitive Advantage in the market. After all, it is your internal employees that deliver your services and have face time with your referral sources and patients. Employee dissatisfaction due to a poorly executed EMR implementation can have a direct impact on your competitive advantage due to staff turn-over and resulting service failures.
This 3rd article in this series from Darcey Trescone will enable your agency to manage change and maintain your competitive advantage.
Clinician Retention is still one of the most significant issues with which Healthcare organizations are facing. One reason for this is that most organizations do NOT have a formal Mentoring Program in place to ensure the happiness and tenure of their staff. This educational webinar will teach you how to build and implement a Mentor Program in your organization.
At the heart of most individuals that provide care for a patient in their home is the well being and improved condition of the patient. However, the safety of those persons is just as important and critical. These clinicians and caregivers face an array of safety risks - overexertion, falls, car accidents, and hostile pets to name a few - that make their jobs more treacherous than those of their hospital counterparts. This webinar educates organizations how to ensure the safety of their clinicians and patients.
You did the work and research to find the right employee and hired them successfully. Great! But if that is where your organization stops, then it can be all for naught without a strong Orientation Program. A good Orientation Program is essential to prevent a new hire with unmet needs, unanswered questions, unfulfilled expectations, and possibly an abbreviated tenure. This education session will teach you how to structure the right Orientation Program for your agency.
Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.