Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.
A debate has been brewing over the past few years surrounding the Center for Medicare and Medicaid Services (CMS) mandatory and voluntary bundled payment programs. The eventual goal is to shift healthcare providers from fee-for-service payment models to those that are value-based, the most popular being mandatory and voluntary bundled payments. Click to read it all!
A nursing home that educated its sub-acute staff using Kenyon HomeCare Consulting courses on chronic disease dramatically reduced hospital readmissions and improved the quality of care. Consequently, the facility was asked to participate in two ACOs and was included in a prestigious grant award.
This is a case study on this amazing turnaround.
The Therapy experts at Advance Rehab Management Group are back to teach you the best practices regarding correct and compliant Therapy Documentation. This education will take you within the industry and identify potential areas of improvement in your own therapy documentation. Are you a better therapist than your notes indicate? By attending this webinar, you will have the opportunity to take a critical look at things like: the therapy you delivered and the documentation you didn’t, you’re only as good as your documentation says you are, providing better care through excellent documentation.
The individuals that are running a Home Health Agency feel like one-armed wallpaper hangers these days. Home Health Directors are faced with many challenges during the workday from clinical issues to reading financials to finding and retaining good clinicians. In this webinar we will review key items that every Clinical Director or Director of Nursing needs to know to perform their job. Included will be how to use data to drive results, key performance indicators, scorecards and dashboards and what to do with those finance reports.