Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.
A debate has been brewing over the past few years surrounding the Center for Medicare and Medicaid Services (CMS) mandatory and voluntary bundled payment programs. The eventual goal is to shift healthcare providers from fee-for-service payment models to those that are value-based, the most popular being mandatory and voluntary bundled payments. Click to read it all!
A nursing home that educated its sub-acute staff using Kenyon HomeCare Consulting courses on chronic disease dramatically reduced hospital readmissions and improved the quality of care. Consequently, the facility was asked to participate in two ACOs and was included in a prestigious grant award.
This is a case study on this amazing turnaround.
This webinar is part of the Clinical Defensible Documentation Series, where we are highlighting how each discipline can improve their documentation skills, maintain compliance, and provide better patient care. This session will educate your Social Workers on how to perform quality assessments and document them correctly.
Home care agencies have become vital in ensuring that individuals can remain home safely and independently. Social workers have consistently been the frontline workers in times of crisis and have always provided a social safety net to ensure that everyone, particularly the vulnerable in our society, has access to needed services and resources.
Do you have a HIPAA compliant Risk Assessment? Are you doing enough to protect PHI and ePHI? Completing a checklist or performing the minimum number of steps to render a Risk Assessment does not guarantee your Risk Assessment is HIPAA compliant.
Are you aware a Security Risk Assessment is one of the four mandatory ACI transition measures and it plays a role in all 4 mandatory measures and the 7 optional measures? This webinar demonstrates how Data Security is NOT just an issue for your software system or IT department.