Our world is becoming increasingly culturally diverse. This is not a political statement, but rather a reality that indeed impacts how care is delivered to patients. In this webinar, presented by the dynamic Dr. Gilbert Marez, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds. Come learn how to provide true care in a manner that can be appreciated by all people!
Cybercrime is one of the top economic crimes in the world, with cost estimates soon to reach into the trillions. Not only have victim demographics expanded from the large well-known organizations to the small and mid-sized, healthcare providers are now a consistent target. The recent ransomware attacks, and threats of more to come, have raised questions regarding security and available protection mechanisms.
This webinar reviews the critical areas of concern within your environment, provides insight, and offesr tools to defend against these attacks. It also focuses on recovery and the importance of preparing for data loss.
In the first podcast of 2017, Tripp is joined by healthcare legal expert Angelo Spinola of Littler Mendelson, P.C. Angelo really gets to the heart of some of the recent legal and legislative happenings in the Home Care space – specifically the Overtime Exemption and FLSA regulations. Very interesting insight into this relatively unknown and often misunderstood law.
The conversation turns more “macro” with an in depth discussion into the new world order of healthcare laws and regulations with a new Presidential administration. What does he think will be most impacted by Trump’s repeal and replace mantra?
This podcast will help explain why Spinola is an expert in such high demand – and we are very pleased to partner with him to deliver more education on these and other topics in the near future.
In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience. How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line! Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place.
In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.
This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.