Business Lines

Business Lines

Segments

All Hands On Deck: How to create a Customer-Centric Culture

  •   Webinar
  •   11/3/2016
  •   Steve Yeatts

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

Details  

Episode 18: the Hartman Value Profile with Penny Lovitt of Ohen Consulting

  •   Podcast
  •   10/21/2016
  •   Tripp Matthews and Lisa McFann

In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.

This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.

Details  

Judgement Day: Exploring the Hartman Value Profile to Gain Insight into Judgement Capacity

  •   Article
  •   10/13/2016
  •   Penny Lovitt, MSN, RN, Managing Partner, OHEN Consulting, LLC

 

 
What if you could tell something about a person’s capacity for judgement before you hire them or promote them?  What if you could get a glimpse of their value system?  Not a spiritual, right-or-wrong value system, but rather who they are.  Penny Lovitt's piece is a great read to help you understand how to be a better leader and make better decisions.

Details  

Episode 16: Michael Markowitz - the Tax Credit Man

  •   Podcast
  •   9/20/2016
  •   Tripp Matthews

Michael Markowitz of TC Services USA joins the podcast in a truly educational episode.  He discusses how his company helps agencies take full advantage of the Work Opportunity Tax Credit (referred to commonly as WOTC).  This incentive pays an employer $2400 per new employee hired - as long as the new employee meets certain criteria.  Within the post-acute healthcare industry, Michael figures less than 10% of employers are taking advantage of this credit.  We try to figure out why more companies are not doing this, and he has some good insights as to why.  He also lays out the internal machinations of how the red tape works, and how his company helps take the scissors to that.

This is a very straightforward topic and something can impact you and your organization today.

Links:

Michael's company website:  http://www.tcservicesusa.com/
Michael's software website:  http://www.wotcsoftware.com

Curaport's website:  http://www.curaport.com

Details  

Episode 15: Healthcare Musings with Todd Shannon

  •   Podcast
  •   9/12/2016
  •   Tripp Matthews

In attempt to convert our normal conversations into a podcast episode, my good friend Todd Shannon and I discuss the swirling nature of the Healthcare space. 

Details  

Episode 14: Michael Blackstone, MD of SutureSign

  •   Podcast
  •   8/18/2016
  •   Tripp Matthews

This week's So What, Who Care? episode brings us Michael Blackstone, MD.  Dr. Blackstone is CEO of SutureHealth, a well respected member of the Homecare and Physician Community, and an LSU fan.

Our discussion starts with how he left the business of practicing medicine to become an entrepreneur (see the article about him on our site:  ); moves into how his featured product, SutureSign, is fitting an enormous need in the market; then we have a quick detour into the world of Homecare & Hospice Marketing; and then get his take on LSU's upcoming football season (whilst I lament the pending doom and despair as an Auburn Tiger).

Michael is polished and well spoken, whereas I seem to say 'dad gum' alot.  Nevertheless, this is a great way to get to know a true up-and-comer in the Post-Acute and Physician Practice space.

Details