Business Lines

Developing an Orientation Program

  •   Webinar
  •   6/12/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

You did the work and research to find the right employee and hired them successfully.  Great!  But if that is where your organization stops, then it can be all for naught without a strong Orientation Program.  A good Orientation Program is essential to prevent a new hire with unmet needs, unanswered questions, unfulfilled expectations, and possibly an abbreviated tenure.  This education session will teach you how to structure the right Orientation Program for your agency.


Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  


Get the most out of your Technology Investment

  •   Article
  •   5/31/2018
  •   Darcey Trescone, RN

Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.



Compliance Series, Part 8 - The IMPACT Act

  •   Webinar
  •   5/23/2018
  •   Kristi Bajer, RN, MSN

The IMPACT Act is directly affecting Home Health Care in America.  Get the details on this post-acute care act and how it is affecting the home health industry.  From payment models to measures for success, this presentation will help your agency understand how the industry is changing. We will look at past success metrics and what is needed for continued success in the future. 


ADR Education: Prevention and Response

  •   Webinar
  •   5/17/2018
  •   Diane Link, RN, MHA

Additional Documentation Requests.  They just won’t go away!  Homecare and Hospice are under more scrutiny by CMS and other payers than any other time in our industry’s history.

Understanding the ADR timeliness, review and response process will enable your agency to respond quickly and efficiently to the requests. In this presentation you will not only learn WHAT to do when you receive an ADR, but HOW to prevent them in the first place!


Outcome Enhancement for Your Home Health Agency

  •   Webinar
  •   5/10/2018
  •   Melissa Abbott, RN, MSN, MHA

Improving patient outcomes is a focus area for many Home Health Agencies - but HOW does one actually do that? Understanding reports, such as CASPER and Star Ratings, are key to improving patient outcome measures along with OASIS accuracy and consistency among clinicians. This session will assist in analyzing and interpreting your agency reports and provide clinicians with OASIS item-specific guidance such as item intent and response instructions.