From the HCAF Conference, Eileen Freitag of Fazzi provides a dynamic presentation with clear insights and strategies for developing a total customer service program. Learn the how a "real" customer service can increase patient satisfaction and loyalty, generate more referrals and new sources of referrals, and increasing staff satisfaction and morale.
Many patients that are discharged from the hospital for Home Health are at high-risk for rehospitalization, but yet little physician engagement to provide a coordinated care experience. Lisa Kidd, of Baptist Home Health Care provides education on how to develop a program that provides a safety net and true continuation of care across the different entities of the healthcare continuum: Health System, Physician, and all aspects of Home & Community Based Services.
From the HCAF Conference: Current home assessment tools utilized by health care professionals are limited in substance and outcomes - appearing mostly as audits or checklists. Carolyn Sithong leads this session about how these tools can limit environmental assessment capacity, while also understanding and overcoming the barriers that prevent patients from implementing home modifications that can help ensure their safety.
From the HCAF Conference, Arnie Cisneros and Kimberly McCormick of Home Health Strategic Management deliver an excellent session on new care and programming models outlined in the Affordable Care Act that have now arrived. Providers face new challenges that alter many of our historical community care delivery practices. VBP, CCJR, readmission efforts and Alternate Payment Models require a shift from volume to value. This presentation outlines the drivers that to elevate the value in your programs.
From the HCAF Conference, this session is about how HHAs can survive the tide of VBP without getting knocked down into the sand. Led by Bonnie Staas, learn how to bait, cast, and reel in the best employees, and learn how to train previously mismanaged and misinformed field staff. Hone the skills of your office staff to produce pearls and learn proven strategies of successful orientation and training programs!
From the HCAF Conference, Bob King of Legal Nanny delivers an informative session that provides a comprehensive federal legal update for changes in 2016 and beyond in home care laws. Learn about overtime and the status of the companionship exemption; sleep and travel time; responding to Department of Labor aduits; and wage and hour issues.