Josh Pickus, CEO of Optima Healthcare Solutions is the guest for this episode. Josh and Tripp discuss the state of the healthcare industry, particularly the post-acute care space in which Optima Healthcare Solutions is operating. Josh talks about Optima and their cloud-based technology solutions, as well as why they recently launched their Homecare-specific functionality to accompany their Rehabilitation and other post-acute care solutions.
We always ask our guests: So What, Who Cares? when it comes to their company or solution, and Josh's answer is pretty powerful.
In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience. How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line! Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place.
In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.
This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.
Michael Markowitz of TC Services USA joins the podcast in a truly educational episode. He discusses how his company helps agencies take full advantage of the Work Opportunity Tax Credit (referred to commonly as WOTC). This incentive pays an employer $2400 per new employee hired - as long as the new employee meets certain criteria. Within the post-acute healthcare industry, Michael figures less than 10% of employers are taking advantage of this credit. We try to figure out why more companies are not doing this, and he has some good insights as to why. He also lays out the internal machinations of how the red tape works, and how his company helps take the scissors to that.
This is a very straightforward topic and something can impact you and your organization today.
Michael's company website: http://www.tcservicesusa.com/
Michael's software website: http://www.wotcsoftware.com
Curaport's website: http://www.curaport.com