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Chronic Disease Education: The Key to Healthcare Organization Success

  •   Webinar
  •   3/24/2017
  •   Ginny Kenyon, RN, MN

Over the last 30 years CMS [Center for Medicaid Medicare] has warned the health care community that Medicare as it was constructed could not survive.  Because of this, there has been increased focus on service delivery options and an increasing emphasis on quality care of the chronic diseases that account for 80% of the expenses for health care insurers. 

One missing link seems to be adequate aide education or lack thereof.  To address this issue, Ginny Kenyon of Kenyon HomeCare Consulting presented this webinar on WHY healthcare organizations need to have Chronic Disease education at the heart of their strategic initiatives, and how they can access and implement this education to their staff and clinicians.

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Episode 24: Michael McGowan of Operacare

  •   Podcast
  •   3/20/2017
  •   Tripp Matthews, Michael McGowan

In an episode that defines the name of the podcast, Michael McGowan of Operacare is our guest this week.  We learn about how Michael went from field nurse to OASIS expert, and how his new company, Operacare, is starting to take the industry by storm.

Michael shares his insights on how Regulators look at clinicial documentation versus how Providers view it, and then really discusses one of the root causes of the maelstrom of change in Home Health Care.

A fascinating and informational conversation to say the least.

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Foundational OASIS Concepts

  •   Webinar
  •   3/10/2017
  •   Chad Whitefield, PTA

The purpose of this webinar is to provide insight into the importance of properly answering portions of the OASIS document that relate to key Medicare initiatives to justify homebound status and medical necessity, as well as providing agencies with training tools to assist in their orientation and training programs. The course will focus on current Medicare changes, the effect of proper scoring on case integrity, insight into training difficult associates, and the impact proper scoring has on the agency. The speaker will also introduce instruments and training tools that allow managers to collect and analyze key metrics as well as tools for use in training start of care clinicians. Course objectives include: 

  1. Understanding of new Medicare initiatives to include Pre-Claim Review and Value Based Purchasing
  2. Understand the effect of proper OASIS scoring on the agency
  3. Identify methods to track and evaluate SOC clinician’s performance
  4. Understand CMS’s intent in answering functional questions inside the OASIS
  5. Understand how to present clinical rational in training SOC clinicians

 

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Understanding Therapy Metrics: Manage, Improve, Repeat.

  •   Webinar
  •   1/25/2017
  •   Chad Whitefield, PTA

Chad Whitefield, of Advance Rehabilitation Management Group leads this webinar that provides insight into incorporating any of 40 metrics into your therapy program. The course focuses on benchmarks in all 4 key result areas - operations, compliance, satisfaction (client and associate) and outcomes.  Chad also introduces instruments that allow managers to collect and analyze key therapy related metrics as well as tools for use in hiring and creating job descriptions.

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Education: The Key to Health Care Organizational Success

  •   Article
  •   12/15/2016
  •   Ginny Kenyon, RN, MN, Founder & CEO of Kenyon HomeCare Consulting

In today's healthcare industry, leaders are constantly seeking to understand how to best withstand the constant change and maelstrom of the healthcare arena.  Ginny Kenyon provides an excellent and well-written piece on how Education is the key to successful organizations and providers moving forward. 

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All Hands On Deck: How to create a Customer-Centric Culture

  •   Webinar
  •   11/3/2016
  •   Steve Yeatts

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

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