On Demand Webinars

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Understanding Therapy Metrics: Manage, Improve, Repeat.

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

Chad Whitefield, of Advance Rehabilitation Management Group leads this webinar that provides insight into incorporating any of 40 metrics into your therapy program. The course focuses on benchmarks in all 4 key result areas - operations, compliance, satisfaction (client and associate) and outcomes.  Chad also introduces instruments that allow managers to collect and analyze key therapy related metrics as well as tools for use in hiring and creating job descriptions.

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Why your claims are being denied: Separating the Myths and Facts

Michael McGowan of Operacare delivers this education on understanding why your claims are being denied.  CMS states more than 50% of home health claims are billed in error. Ninety-five percent of Home Health Agencies routinely submit data and claims that cannot be defended during medical review.  Yet after spending thousands of dollars on Quality Assurance activities each month, most HHA’s still don’t know why their claims are being denied. 

Claiming your patients are sicker than other agencies around you; 40-50% of you are at risk for insolvency, audits, and failure in the forthcoming payment models.  Value-based payment models, 5-star ratings, and Pre-Claim reviews are all impacted by this myth and lack of understanding of the data available to Home Health Agencies.

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How to have End of Life Conversations with your Patients

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

This webinar focuses on the importance of appropriate end-of-life conversations for patients, families and our healthcare system. Carleen Rogers, a veteran hospice clinician and executive will discuss the Why, When, and How regarding these important yet difficult converasations with your patients.

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Medicare Final Rule for Home Health 2017

Diane Link and Nick Seabrook of BlackTree Healthcare Consulting analyze the Home Health Final Rule for CY2017.  They present what has changed, how those changes will affect you and your agency, and give you insight as to how you can prepare for these changes.  An excellent educational session to get you started on the right foot for 2017!

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All Hands On Deck: How to create a Customer-Centric Culture

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

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Homecare Marketing for the 21st Century

Roger McManus and Tim Rowan have over 60 years of combined experience in the Home Care and Marketing world.  In this actionable education session, they show you how to increase your online presence and market share.  The proliferation of the digital age in Healthcare is here, but are you and your agency using the tools right in front of your face to drive referrals?  If you are not, this session will give you some simple, actionable, and very affordable steps to change that.

As part of the purchase of this session, you will also receive Tim & Roger's "Website Physical" for FREE!  This deep dive into the analytics behind your company's website will astonish you with its output and suggestions to maximize the online awareness of your organization.  Come see the value of this education and get the tools and information you need to take the next step into the 21st century of Home Care Marketing!

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