On Demand Webinars

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Cultural Diversity: Being Sensitive to Those We Serve

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Social Work

Healing is not simply treating a clinical problem of a patient. It is truly reaching the hearts and minds of human beings. If you don’t know how your patients are going to receive the clinical, mental and spiritual care that is being delivered – how can you truly impact their lives?  In this webinar, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds. Come learn how to provide true care in a manner that can be appreciated by all people!

 

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Developing an Orientation Program

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

You did the work and research to find the right employee and hired them successfully.  Great!  But if that is where your organization stops, then it can be all for naught without a strong Orientation Program.  A good Orientation Program is essential to prevent a new hire with unmet needs, unanswered questions, unfulfilled expectations, and possibly an abbreviated tenure.  This education session will teach you how to structure the right Orientation Program for your agency.

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Advanced Care Planning and Goals of Care

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

People view medicine as something that is supposed to save lives. But in cases of chronic disease and terminal conditions, patients often need comfort and palliative care rather than a cure. There has been a national push to rethink end-of-life care and to start recognizing that extending a person’s life may not necessarily improve their life. 

In this On Demand webinar, you can gain an understanding of why these conversations are so important to have with patients and families, and how to initiate these difficult conversations with patients and families you work with and the best way to go about doing this.

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Customer Service and Quality Care

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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Compliance Series, Part 8 - The IMPACT Act

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

The IMPACT Act is directly affecting Home Health Care in America.  Get the details on this post-acute care act and how it is affecting the home health industry.  From payment models to measures for success, this presentation will help your agency understand how the industry is changing. We will look at past success metrics and what is needed for continued success in the future. 

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ADR Education: Prevention and Response

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

Additional Documentation Requests.  They just won’t go away!  Homecare and Hospice are under more scrutiny by CMS and other payers than any other time in our industry’s history.

Understanding the ADR timeliness, review and response process will enable your agency to respond quickly and efficiently to the requests. In this presentation you will not only learn WHAT to do when you receive an ADR, but HOW to prevent them in the first place!

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