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Customer Service and Quality Care

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

Watch now for only $75.00!

   Posted: 6/5/2018

   Presenter: Ginny Kenyon, RN, MN Founder & CEO, Kenyon HomeCare Consulting

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

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