Business Lines


How to Manage the Numbers: Sales Metrics that Matter!

Melanie Stover, the leading expert in Home Care Sales & Marketing, helps you find the science in your sales.  THere are key indicators in sales that matter - do you know your metrics?  This session will focus on the top five indicators to watch for to help you achieve your sales goals!


What Certified Home Health Can Learn from Private Duty

Certified Home Health Agencies can learn a lot from Private Duty businesses.  Gerry Fioriglio and Loretta Pigeon of Family Caregivers Network present this insightful session from the HCAF Conference.  It is all in your midset:  Certifed Agencies have Patients, while Private Duty Agencies have Clients.  Learn about the other differences, and how to look, talk, operate and market your Private Duty Business.


Evolving Programs to Support the Aging American Population

Matthew Capell of FHS Seniorcare Payment Solutions discusses the many factors that are fueling the concerns that government-sponsored programs will not be able to sustain the rising long-term care costs of our rapidly aging population.  In order to thrive in the evolving health care ecosystem, home care agencies must understand how these programs are changing and how newly emerging programs will alter the landscape dramatically.  From the HCAF Conference.


Connecting the Dots for QI and Financial Success in Home Health Care

Kimberly Skehan of Simione Healthcare Consultants leads this session that educates on how Quality Assessment and Performance Improvement has a significant impact on survey readiness, demonstration of quality to the public and referral sources, and the agency's bottom line due to the financial implications of performance measures under value based purchasing and other key quality measures.  From the HCAF Conference, industry best practices and examples will guide viewers in developing a program for prioritizing QAPI measures.


Ride the Wave with In-Home Primary Care Providers for Better Outcomes

Many patients that are discharged from the hospital for Home Health are at high-risk for rehospitalization, but yet little physician engagement to provide a coordinated care experience.  Lisa Kidd, of Baptist Home Health Care provides education on how to develop a program that provides a safety net and true continuation of care across the different entities of the healthcare continuum:  Health System, Physician, and all aspects of Home & Community Based Services.


Differentiate with a Caregiver Training Lab

Caregiver training is vital to the success of any private duty home care agency.  Bob Roth, of Cypress Homecare Solutions, demonstrates how he and his team have set up their Caregiver Training Lab, and how it can impact your agency by enabling you to create the model caregiver for your organization and community.