Webinar

Customer Service and Quality Care

6/5/2018 2:00 PM - 3:15 PM Eastern Standard Time

Presenter: Ginny Kenyon, RN, MN Founder & CEO, Kenyon HomeCare Consulting

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

Customer Service and Quality Care are indeed linked, and this webinar will open your eyes on how to effectively provide both.  Register Today!

Register Now for only $79.00!

When: 6/5/2018

Time: 2:00 PM EST

Duration: 01:15:00 minutes

Cost: $79.00 per person

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

Don't Miss Out ~ Register Now

Description

Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care. 

Customer Service and Quality Care are indeed linked, and this webinar will open your eyes on how to effectively provide both. Register Today!

 

Educational Objectives

In this educational webinar, you will learn to improve your agency’s Customer Service program and approach – and how this improvement will lead to improved care and outcomes. Ginny Kenyon, of Kenyon Homecare Consulting, is the presenter for this session. Specific learning objectives include: 

  • Understand the fundamental elements of good Customer Service
  • How to empirically measure Customer Service and Quality Care
  • How to create or improve your Customer Service program
  • Creating a culture of service and education in your organization 

Educational materials included with this education:

  • Copy of the Power Point deck
*Curaport, LLC is an approved provider of Continuing Education by the California Board of Registered Nursing.  All states accept this certification for their licensing requirements.  No refund shall be given, except for any change in date or time or the webinar.  In such case, a full refund shall be given to the registrant upon their request. 

About the Educator – Ginny Kenyon, RN, MN, Kenyon Homecare Consulting

Ginny Kenyon holds a Masters’ degree in Nursing Administration, with minors in Business and Health Services. She worked as an administrator in Public Health, Home Health, Hospice, and Private Duty home care for the last 27 years. She has a strong background in operations and program development through her experience with the visiting nurse services, national home health companies, and working with investors in startup companies. Ginny is also a nationally published home health author and speaker.

View Curaport's Continuing Education Course Policy