Business Lines


InBoxing: Pre-Claim Review is back...kind of

  8/2/2018   Tripp Matthews, Aaron Little

In this "InBoxing" article, Aaron Little of BKD discusses (the artist formerly known as) Pre-Claim Review. The Medicare home health pre-claim review (PCR) process implemented in 2016 created extensive operational challenges and payment delays and was eventually “paused” in 2017.  A new threat to operational efficiency and cash flow has been proposed to replace PCR in the form of the Review Choice Demonstration (RCD).  

Aaron and I discuss why it has resurfaced, what has changed, what will be different this time around, and a new name for this significant regulatory change.


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Chronic Disease Education - A Case Study

  7/27/2018   Ginny Kenyon, RN, MN

Providing quality and regular Chronic Disease Education to your clinicians can feel like something that you have to do, rather than an initiative for Healthcare providers to improve Outcomes and increase reimbursement.  However, this Case Study demonstrates just the opposite! 

Education is key to assuring quality care for patients. The better educated the staff, the lower the costs for the entire health care system.


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Managing Change and Maintaining Your Competitive Advantage

  6/28/2018   Darcey Trescone

Solid internal change management processes are critical in maintaining your Competitive Advantage in the market. After all, it is your internal employees that deliver your services and have face time with your referral sources and patients. Employee dissatisfaction due to a poorly executed EMR implementation can have a direct impact on your competitive advantage due to staff turn-over and resulting service failures.

This 3rd article in this series from Darcey Trescone will enable your agency to manage change and maintain your competitive advantage.

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Do Your Homework: Get Extra Credit!

  6/15/2018   Tripp Matthews

Winning at Sales & Marketing starts with preparation and "doing your homework."  In a recent article, the Top Three basic elements of preparation were discussed.  In this follow up piece, there are three additional, and often overlooked, areas of preparation that are critical to establishing credibility with your target market and referral sources.  Don't just do your homework - but get the Extra Credit and watch your numbers go up!

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Do Your Homework

  6/6/2018   Tripp Matthews

Sales & Marketing professionals are under increased pressure to grow volume and close business.  Not only are healthcare providers tasked with doing more with less - so too are the grinders and hustlers of the Sales profession.  This increased pressure and scrutiny causes many salespeople to cut corners. 

This article highlights the importance of staying true to the basics - especially that of Preparation.  Not everyone loves Doing Their Homework, but you will have a hard time making the grade without it.

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Get the most out of your Technology Investment

  5/31/2018   Darcey Trescone, RN

Since an Electronic Medical Record system in the home care and hospice space is not "shrink wrapped" software bought off the shelf at your local Best Buy, it is critical that its deployment be done well, that it be configured to each customer's business needs. In part two of Darcey's series on software implementation, she offers a broad stroke outline for team structure, with a list of specific roles and responsibilities, that has been the foundation of successful software selections and implementations for many organizations she has worked with over the years.


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