Business Lines

Leadership: Change Management

  •   Webinar
  •   5/28/2019
  •   Diane Link, RN, MHA

Healthcare leaders have faced new regulations, new payment models and more challenges in patient care at an insanely fast rate. Leaders need to be comfortable with change and have the skills to lead a team in change. In this webinar we will look at leadership skills that will support change and provide insight into change management models that can be used within an organization.

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Leadership: Accountability- How to Stop Putting Out Fires

  •   Webinar
  •   2/28/2019
  •   Diane Link, RN, MHA

Today’s leaders face changing regulations, changing pay models while also managing staff that have different work expectations.  In this webinar we will look at different methods of holding staff and leaders accountable to perform at their highest level with the least amount of oversight.

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Enabling Clinician Compliance through Behavioral Change

  •   Webinar
  •   10/25/2018
  •   Jennifer Maxwell

While many healthcare providers have established processes for rolling out changes and training team members accordingly, often times the process falls short. It’s often because team members’ behaviors were only superficially adjusted. Organizations will only realize lasting and positive change when they learn the secrets to transforming human behavior at its core.  This webinar teaches how to manage and affect this change and ensure your clinicians are compliant.

Jennifer Maxwell, co-founder and president of Maxwell Healthcare Associates, works with the nation’s top home health and hospice providers through technology implementations, regulatory compliance initiatives, clinical efficiency evaluations and more. Ensuring success through these undertakings requires a formula to positively affect change.

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Optimize Your WOTC Certification and Claims

  •   Webinar
  •   8/23/2018
  •   Zach Collett

This is a FREE webinar sponsored by TC Services USA.

Employers and HR managers have repeatedly expressed their dismay about missing out because their Work Opportunity Tax Credit applications weren’t handled professionally.

Home Health Care agencies are all looking for ways to increase their revenues.  The Work Opportunity Tax Credit (WOTC) is the most overlooked mechanism for an improved bottom line in the industry.  The Work Opportunity Tax Credit is a federal credit that allows companies to claim $2,400 to $9,600 for each eligible new hire. Completing a simple form for each new hire could earn your company hundreds-thousands of dollars in federal tax credits.

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Developing a Mentor Program

  •   Webinar
  •   6/26/2018
  •   Heather Calhoun, RN, BSN, HCS-D, COS-C, HCS-H

Clinician Retention is still one of the most significant issues with which Healthcare organizations are facing.  One reason for this is that most organizations do NOT have a formal Mentoring Program in place to ensure the happiness and tenure of their staff.  This educational webinar will teach you how to build and implement a Mentor Program in your organization.

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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